Terms of Service

Contract partner and contract conclusion

Agreements for purchases by persons resident or resident in Germany, Austria [, Switzerland and Liechtenstein] are concluded with GoPrimal GmbH, Kranlweg 2/4, 1190 Vienna, FN 413431 m.

The following terms and conditions apply to all orders placed on the website www.goprimal.eu. By accepting your order a purchase agreement between you and the GoPrimal GmbH, Kranlweg 2/4, 1190 Vienna comes into being. Other contractual terms are not valid.

The contract language is German. All contracts are governed by Austrian law, with the exclusion of the United Nations Convention on Contracts for the International Sale of Goods.

For consumers, the court in whose territory is the place of residence, the habitual residence or the place of employment is competent. As an exclusive court of jurisdiction, Vienna is agreed upon for companies.

You can print out these terms and conditions at any time by using the usual function of your Internet program.

Ordering process

Your order by pressing the “order for payment” button constitutes an offer to us, GoPrimal GmbH, to conclude a purchase agreement for all goods in your shopping cart. You have the possibility to review these details in full detail just before sending your order And, if necessary, to correct them. Upon receipt of your online order, you will receive an email from us which confirms that we have received your order. This confirmation contains all information about your order including a reference to these terms and conditions. The automatic acknowledgment of receipt does not represent acceptance of your order!

The acceptance of your offer is made by the actual dispatch of the goods by us. After your goods have actually been sent to you, you will receive a shipping confirmation by e-mail.

If a product is not available or is no longer available, you will be informed by us.

You can easily archive the data of your order by either storing the summarized data on the last page of the ordering process using the storage functions of your browser, or you wait for automatic order confirmation; This can be easily printed or saved with your e-mail program.

Payment Methods

We offer the following payment options:

1. Credit card: MASTERCARD / VISA
2. PayPal
3. Immediate transfer

The processing of your order requires full payment in each case.

Shipping & Returns

We strive to have the products offered on our website at any time for you, but can not assure this bindingly.
Your order will be processed as soon as possible after receipt of your payment and depending on the availability of the products, this is usually dispatched within 24-48 hours. To determine when the order will arrive, please add the delivery time, which is shown in the table below.

The total shipping costs are shown in the table below. In the case of partial deliveries, we charge the shipping costs only once.

Austria, Germany
Estimated delivery time: 2-5 business days
Shipping costs for orders up to EUR 74,99: EUR 7,70
Shipping costs for orders from EUR 75,00: Free of charge

Switzerland, Liechtenstein
Estimated delivery time: 5-8 business days
Shipping costs: EUR 25,00

Prices and sales tax

All prices of GoPrimal GmbH are given in Euro including VAT.
Shipping costs are charged separately, depending on the order value and the delivery country (see table above).

Right of withdrawal

You have the right to revoke this contract within a period of fourteen days without giving reasons.

The period of revocation shall be fourteen days from the day on which you or a third party you designate who is not the carrier who has or has possessed the goods.

In order to exercise your right of revocation, you must inform us of your decision to revoke this agreement by means of a clear statement (eg a letter, fax or e-mail sent by post). Please send your explanation to:

GoPrimal GmbH
GoPrimal GmbH, Kranlweg 2/4, 1190 Vienna, Austria
To Mr. Mag. RIEDER Clemens

T: +43 (0)676 612 612 7
E: hola@goprimal.euIn order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we will pay you all the payments we have received from you, including the cost of delivery (except for the additional costs resulting from the fact that you have chosen a different type of delivery than the most favorable standard delivery offered by us ) Within a period of fourteen days from the date on which the notice of revocation of this contract has been received by us. For such repayment, we will use the same means of payment that you have used in the original transaction, unless you have expressly agreed otherwise; In no case will you be charged for these repayment fees. We may refuse the refund until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier.

You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is respected when you send the goods before the end of the period of 14 days.

Return address

Please use the following mail address for returns only:

MKB Global Mail & Freight GmbH, c / o GoPrimal
Hosnedlgasse 8
A-1220 Vienna

The cost of returning the goods is borne by the buyer!

They must only be liable for any loss of value of the goods if this loss in value is attributable to a handling which is not necessary for the purpose of checking the quality, characteristics and functioning of the goods.


The statutory provisions on the warranty apply.
If an item is defective or you do not receive the item you ordered, please inform us by email or by phone, so we can send you a replacement delivery as soon as possible. After you have received the replacement delivery, you are obliged to return the first delivered goods to us within 30 days. In any case, we assume the cost and the risk of your return.

The limitation period for warranty claims shall be twenty-four months from the date of delivery.

Our email address is: hola@goprimal.eu
You can also reach us via phone: +43 (0) 676 612 612 7

GoPrimal GmbH is not liable for any warranty claims of a third party, in particular a manufacturer.

Transport damage

The transport risk is assumed by GoPrimal GmbH. If goods are visibly damaged by the transport, please report this immediately to the postman who delivers the package. Do not accept the package, but return it to us. Contact us so we can send you a replacement free of charge.

Retention of title

Until full payment, the goods remain the property of GoPrimal GmbH.


The website www.goprimal.eu is operated by GoPrimal GmbH, GoPrimal GmbH assumes no liability of any kind whatsoever for the content on any linked pages.
The website www.goprimal.eu is used exclusively for information on the products offered. However, it is not intended to replace recommendations or treatments of a physician, or to diagnose or treat a disease. All persons who wish to comply with a diet or want to treat a particular disease should therefore seek medical advice in any case.

GoPrimal GmbH assumes no liability for improper use of the products due to improper use of the products. GoPrimal GmbH is not responsible for statements, promises or recommendations made by different manufacturers of the products. Furthermore, GoPrimal GmbH can not be held responsible for changes in the product composition.

Data protection

We store the information you provide when you place an order, namely name, email address, delivery address and invoice address, to process your order.

You also agree that GoPrimal GmbH will process your name and e-mail address to provide you with information about products, in particular about special offers within the scope of special campaigns or by means of a newsletter.

This consent can be revoked at any time via a link on the page www.goprimal.eu or directly from all e-mails sent by GoPrimal GmbH. In addition, a written withdrawal to the address [see above] or by telephone [see above] is possible.

GoPrimal GmbH does not make your personal data available to other third parties.

Force majeure

If, due to force majeure or other circumstances beyond our control, we are prevented from fulfilling the obligations arising from a purchase contract, we are exempted from our obligations to the extent of such hindrance.